Forty North Collective FAQ
Welcome to the Forty North Collective Frequently Asked Questions (FAQ) page.
We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.
How long will it take to receive my order?
Here are our estimated delivery times:
- Handling time: 1-3 business days
- Transit time: 6-10 business days
- Estimated delivery time: 7-13 business days
For more details, please refer to our https://fortynorthcollective.com/policies/shipping-policy.
Do you offer free shipping?
Free shipping on orders over $100 in the following countries:
- United States
- Canada
- Australia
Free shipping on orders over 100€ in Finland.
Free shipping on orders over £100 in the United Kingdom.
For more information, please check our https://fortynorthcollective.com/policies/shipping-policy
Where is Forty North Collective located?
Forty North Collective is a Finland-based business offering a curated selection of high-quality products with shipping available within United States, United Kingdom, Australia, Finland and Canada.
What if I receive a defective product?
If you receive a defective item, we'll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.
Can I cancel my order after it's placed?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team.
What is your return policy?
We have a simple return process. For complete details, please visit our Return Policy.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 14 business days. See our for Return Policy.
How can I contact customer support?
You can reach our customer support team through the Contact Us page or by emailing us at support@fortynorthcollective.com
Do you ship internationally?
Yes, we currently ship to United States, United Kingdom, Australia, Finland and Canada. We ship from China.
Do you have a physical store location I can visit?
We are an online-only store, allowing us to offer the best prices and widest product selection.
Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team for details.
What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Return Policy
How can I track my order?
You can track your order through the Track Order Page on our website.
Contact Information
Office hours: Monday to Friday, 10:00 AM - 7:00 PM (GMT+00:00)
Email: support@fortynorthcollective.com
Phone number: +358451313984
Response Time: We aim to reply within 1-2 business days.
Business address:
Forty North Collective (by Great Slogan Oy)
Lutakonaukio 1, 40100, Jyväskylä, Finland
Business ID: FI28122528